I was completely duped by Vibe Cosy and ordered $171 worth of merchandise back in December 2020 and haven’t received. In the end we had to purchase the items from elsewhere. From your Trustpilot user account, find a history of your reviews and manage them. Cecily Townhouse Day Spa, is a lovely little find in Berkhamsted. I go nose blind and add some of my own oils to perk it up until I change the wax. Scam Alert: Trustpilot.com, ran by Mr. Peter Muhlmann and Don Ross is a “Money Scheme” & Operating a Review Site that allows “Fabricated Reviews” Is Trustpilot legit? My favourite is flower bomb. New Owner. Very poor company and will not be using them again! I’ll definitely be using again. Envie de surprendre un de vos proches ? If your experience is about our company please email me directly on philip@cosydirect.com include the text "Trust Pilot" in the subject field, let me have your order number & postcode and I'm sure I can resolve everything for you; if however your review is for the fashion company in the USA I'd be grateful if you could please remove this review. Cecily Townhouse Day Spa. Behind every review is an experience that matters. Would be great to get acknowledgement when joining VIP as I was unsure if my payment went through & what happened next. The person I liaised with previously has ignored my email and I still do not have a refund after 3 weeks. Apparently assembly instructions should have been sent to me via email when I made the purchase, but they hadn't come so I had to basically guess where everything went together, based on the drilled pilot holes for the screws and the one photograph on the website. Been fighting for a refund since 19th January 2021, still ongoing. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. Perfection! Log in to Trustpilot.com. Wax is top quality, well packaged with no fuss or nonsense. My husband and I enjoy a visit once a month (have been going for quite a while now). Find companies. The masseuse was welcoming and friendly. Cosy roof was fantastic the guys… Cosy roof was fantastic the guys introduced them self was friendly never ask to use the toilets or excepted any drinks cleaned up after themselves the work was exceptional fast and professional,I would recommend you . This was my first order and I must say I’m really surprised !! Copied in the customer service manager in the latest communication.Happy to retract this review when we finally receive our refund but wouldn't use again. I finally received one item on December 23rd, it was a wooden apron stand but it was absolutely filthy, poorly made so it did not stand up properly and wobbled over at the slightest touch- very dangerous for children to use (which is what it is designed for). PROMISE A DELIVERY TIME, DON'T SEND THE PRODUCT. My big mistake was not checking reviews before ordering. Discount codes given as aThank you to the customer which is wonderful. 3 personnes ont déjà évalué Spa Alina. The goods are good quality when they arrive. Since then, I’ve gotten numerous updates on my order, which should be delivered Wednesday. If your review is regarding our company please email me at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll assist you; if however your review is regarding the other company I'd be grateful if you could please remove it from our profile as they have no connection to us. Thank You for a pleasant experience. Your customer service is top notch with quick response times, thorough and so very thoughtful. 3 personnes ont déjà évalué Spa Alina. © 2021 Trustpilot A/S. This is so frustrating.I placed a large order on Feb 1 and never received it. Extremely slow service, Waited 6 months for an order that I never received, then requested a refund and still haven't got it. Hi Meredith and thank you for your review, you're absolutely correct regarding confusion between our company and that of another which I believe is a clothing company based in the USA called Cozy, these reviews have all been reported to Trustpilot for removal. VIP Access allows you to read all the hidden content within member-submitted reviews AND gives access to private VIP-only forums in each city. Thanks Phil, Hi Rachel, I'm really disappointed to hear about the problems you've had with your order; please email me your sales order number and postcode at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll ensure whatever issues are currently unresolved are concluded for you right away. And because of that, my trust pilot review and rating of one must reflect this. Read, write and share reviews on Trustpilot today. I called their customer services twice to check that the jugs I ordered were white (like the picture on their website). no response from the company... what a disappointment, Poor delivery and 5 months until told items were not in stock. I like all the samples I chose apart from 1 Enchanting. All rights reserved. I am still waiting for goods placed in December which I am being chased for payment. Hi Ellen, I'm sorry to hear about the problems. They confirmed they definitely were. Lovely size sample pots. Good morning, I'm so sorry to hear about the problems; there has been a lot of confusion recently between our company which supplies learning resources to schools and nurseries in the UK and a fashion company with a similar name which is based in the USA. Read about their experiences and share your own! Share your opinion to help others make better informed purchasing decisions, and help businesses provide a better service. Sent numerous emails to accounts as they are chasing payment and we are waiting for something back from them first and no response. Good morning, I'm sorry to hear about the problems with your order, if you can please email me with your postcode and sales order number at philip@cosydirect.com include the text "Trust Pilot" in the subject field and I'll personally assist you with this. And I will always recommend Cosy Aromas! i placed my order,when i ordered i ordered an xl to make sure it would fit . 6-7 måneder efter sender de en ekstra regning til mig fra rki på 2229.50k for manglede betaling for noget start pakke på den ene spa. Hi Dawn, I'm really sorry to hear about the problems with this product, please email me directly at philip@cosydirect.com include the text "Trust Pilot" in the subject field and let me have your sales order and I'll personally get this resolved for you. Under your user icon in the top right-hand corner, select My Reviews from the drop-down menu. Easy to use website, amazing products, fast delivery, great service. Die leencover is vervolgens ook niet aan het liftsysteem gemonteerd, waardoor ik, met een zwakke rug, zelf de cover van de spa … New Masseuse... Massage is becoming more popular as people now understand the benefits of a regular massage session to their health and well-being. If your experience is not connected to our business I'd appreciate it if you could remove this review from our profile. Find your reviews. Go to Trustpilot.com and click Log in in the top right-hand corner. I ordered four items in October 2020. I did email asking for instructions but had no response and neither did anyone respond to my Facebook message I sent. TrustedCompanyReviews.com and Guardian Money recently uncovered hundreds of fake […] Good morning, I'm really sorry to hear of the problems. Travel Insurance. The wax melts are amazing - swift delivery - thank you Cosy. Learn how to share your opinion and write a review on Trustpilot. dont order nothing from this sit dont order nothing from this sit . The ladies are friendly, helpful, polite and very accomodating. Vibe Cosy came up in a search on Google. There has been a lot of confusion between our Trust Pilot profile (Cosy Direct) and that of another unconnected company who are a fashion company based in the USA. You are a company that not only cares about the customer but also gives back to the community as well! Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot… Lovely selection and an inspiration to any small business!! I’m just using my favourite up first. Browse companies by category. Mooie spa, op zich heel tevreden, maar... de cover (het deksel) zat er niet bij. Learn how to share your opinion and write a review on Trustpilot. I emailed customer services and have so far not received a reply. There are two probable causes for this: 1. I am so disappointed. I've had to chase you up multiple times, at times it appears the item went missing, was not in stock, and not dispatched because of, as they admitted:'' a slight delay in some of our order processing ''I missed a number of key appointments (filming schedule) waiting weeks for this to be delivered, when in fact it had not even been sent as was not in stock. After seeing the reviews below about waiting for refunds for months I shall take action through my credit card provider as the company seems to be avoiding responding to me now. Anyone who has had a genuine buying or service experience with a business can write a review on Trustpilot… 1 people have already reviewed Cosy Home. Apprenez-en plus sur leurs expériences et partagez la vôtre ! i made an order on the 26th march have still not received it and cant get any info on tracking .sent emails but no reply .why is this such bad experience. The goods were fantastic quality and just as shown on the Cosy social media accounts. I am a #foreverfan of Cosy House! En amoureux ? Read reviews. Easy to order, great to get samples to try & a fabulous product. They DO NOT get back to you if you have a return even though You've followed their process. Browse companies by category. They’re not responding to my emails. Get the real inside story from shoppers like you. All the reviews you’ve ever written on Trustpilot can be found in one place. Banks. In all it was a good experience. If your review is based on the other business I'd be grateful if you could please remove it from our profile. Êtes-vous d'accord avec la note 4 étoiles de Tapis-Cosy.fr ? Thank you, Only the latest review will count in the company's TrustScore. Terrible experience! I sent 4 emails requesting information and a refund and never got a response. Please email me your postcode and some details of your complaint to philip@cosydirect.com and include the text "Trust Pilot" in the subject field, I'll personally resolve any outstanding issues for you. Apprenez-en plus sur leurs expériences et partagez la vôtre ! I just looked this company up on google reviews and this site on trust pilot came up. Recently bought something or had a service experience with a business? Problem seems to stem from bad packaging and the haulage company returning these to Cosy and since then the item has disappeared but I am still expected to pay for it. Behind every review is an experience that matters. Optez pour une soirée magique chez vous grâce à Cosy Spa ! Achter elke review gaat een unieke ervaring schuil. Super fast service ! It would have been five stars but the quality lets the clothing down a little.. will definitely order again. Apprenez-en plus sur leurs expériences et partagez la vôtre ! En solo ? Otherwise, great customer service and the other scents I purchased were great!!!!! Rejoignez les 121 personnes qui ont déjà évalué Cosy Chat. Loved the experience with cosy homes from the beginning, great customer service and workers were fast and efficient Great service from beginning to end. Ben je het eens met de sterrenscore van Cotton Spa? Scam Alert: Trustpilot.com, ran by Mr. Peter Muhlmann and Don Ross is a “Money Scheme” & Operating a Review Site that allows “Fabricated Reviews” Is Trustpilot legit? Cosy Aroma superior to others! Categories Blog For companies. Bought items worth over £600 on 22nd July 2020, never received any of them despite two follow-up emails being sent which were ignored. I already look forward to my next order with you! Be careful how seriously you take customer reviews on these brand new review sites like TrustPilot.com, G2 Crowd, and TestFreaks.com. Good afternoon Sasha, I'm sorry to heard of the issues; our customer service team leader has been handling your complaint personally and as of 3 working days ago we were of the understanding that everything had been resolved to your satisfaction, we've since learnt of some further problems and you'll be contacted by phone immediately to resolve these for you. Apprenez-en plus sur leurs expériences et partagez la vôtre ! Mooie spa, op zich heel tevreden, maar... de cover (het deksel) zat er niet bij. Hi Rebecca, I'm really sorry for the delays to your order and the experience you've endured. The masseuse was welcoming and friendly. Perfect delivery and quality and packaging. One item was moldy on receipt and we were just told to clean it!! THEY should have contacted me for this.So I think it's safe to say this has not been a pleasant experience. My delivery was here within the promised time and no problems at all! Discover our conservatory roof conversion customer reviews and testimonials. GB. Découvrez ce que 264 personnes ont écrit jusqu'ici, et partagez votre propre expérience. Much love , Just received my sample boxes love all the smells they last sooooo much longer than other places ive brought melts from, also recived my limited edition box still to try any of the melts as so many others to use first but the room spray is amazing a really strong smell.❤ thank you, Loving the new scents & the room spray is amazing . Thanks Phil. Specialties: Cozy Spa is Grand opening . Thanks Phil. The spa plug might be faulty. Reading through the reviews and looking at this site, I think there is a big mix up. Read reviews. © 2021 Trustpilot, Inc. All rights reserved. Read 2 more reviews about Cosy Aromas Only the latest review will count in the company's TrustScore Lisa Neild 4 reviews.